PRIVACY POLICY
Dementia Occupational Therapy Services (DOTS, we us, our) is committed to protecting your privacy. This Privacy Policy tells you about our collection of personal information and how we store, use and disclose that information. This website is owned by DOTS and may be accessed in Australia and overseas.
The collection, use and disclosure of your personal information is governed by the Privacy Act 1988 (Cth) if you are in Australia or the General Data Protection Regulation (GDPR) if you are in a country that is a member of the European Union.
This Privacy Policy applies whenever DOTS receives your personal information, as a data controller or a data controller, for the purposes set out in this Privacy Policy. Those purposes are collecting and processing data so that you can engage with our website or as mentioned below.
Consent
By visiting and/or using our website or Facebook page, or when you obtain services from us, you give your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.
You can withdraw your consent at any time by contacting DOTS by email at dotshomeservices@gmail.com, however, certain products and services may not be available to you.
What information we collect
This Privacy Policy covers personal information that you give to us or that we collect when you visit our website or obtain our services. Personal information is information that can be used to identify you and includes your name; street, mailing and email address; telephone number. If you engage our services or purchase products from us, we may also collect personal information such as financial information (your credit card number and billing address); profession, occupation or job title.
We may need certain sensitive information from you, such as health information, either about yourself or someone within your care, so that we can give you advice. We will not ask for other types of sensitive information such as details of your racial or ethnic origin, political affiliations, religious beliefs, sexual preferences or criminal convictions unless we need it to provide you with professional advice. By giving us any sensitive information, you agree that you have opted in to providing that information to us.
We try and collect personal information directly from the relevant person. However, if this is not practicable, we may collect personal information from third parties or publicly available information. If you give us personal information about another person, you must ensure you have the right to disclose that personal information to us.
Personal information automatically collected
When you visit our website, other kinds of information may be collected automatically as part of our website’s operation. This includes the website that referred you to us, your IP address, browser type and language, and access times. We may also collect navigational information, including information about the pages you view, the links you click, and other actions taken in connection with our website. We may combine your visit and navigational information with personal information that you provide.
We use "cookies" to enable you to sign in to our services and to help personalise your online experience. A cookie is a small text file that is placed on your hard drive. Cookies contain information, including personal information that can later be read by a web server in the domain that issued the cookie to you. The information that cookies collect includes the date and time of your visit, your registration information, and your navigational and purchase history. Cookies offer you many conveniences. For example, they save you time by eliminating the need to repeatedly enter the same information.
In some cases, our third-party service providers may use cookies on our website. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by DOTS only and does not cover the use of cookies by third parties.
You have the ability to accept or refuse cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to refuse cookies. If you choose to refuse cookies, you may not be able to sign in or use other interactive features of our website and services that depend on cookies.
In addition to cookies, we may use other technologies, including single-pixel gifs (also known as web beacons) on our website and in promotional e-mail messages or newsletters. These tiny electronic images assist us in determining how many users have visited certain pages or opened messages or newsletters. We do not use these images to collect personal information.
How we use your information
We use the personal information you have given us for purposes which are consistent with the reason you provided the personal information, or for a directly related purpose. Such purposes for which we may use your personal information include:
● improving our service to you;
● doing business with you so that you can purchase our products and services;
● effectively communicating with you;
● operating and improving our website;
● providing customer service;
● performing research and analysis aimed at improving our products and services; and
● displaying content that is customised to your interests and preferences.
We may also use or disclose your personal information where you have consented to the use or disclosure, either expressly or by implication.
When we might share your information
We do not sell, rent or trade your personal information to or with any third parties.
We may share your personal information with external service providers who perform services on our behalf. For example, companies that handle the processing of payments, provide data storage, host websites, fulfil orders and shipments, assist in direct marketing, conduct audits, etc. Those companies will be permitted to obtain only the personal information they need to provide the service. We will take all reasonable steps to make sure they comply with the same privacy principles that govern our collection of your personal information.
Some of these service providers may be overseas. While we do our best to make sure that overseas service providers to whom we give your personal information will comply with the same privacy principles as us we cannot guarantee it. By giving us your personal information, you consent to the disclosure of personal information to overseas service providers who may not comply
We may disclose your personal information if required to do so by law, or in the good-faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.
Where we might store your information
Personal information that we collect may be stored and processed in Australia or overseas[SM7] . We take all reasonable steps to protect personal information no matter what country it is stored in. However, information collected may be retained, and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of in Australia. By using our website or giving us the personal information requested, you consent to any such transfer, processing and storage of personal information outside of Australia.
If you are in the EU : DOTS and some of our external service providers may not be in the country where you submitted your personal information. As a result, your personal information may be transferred to countries that have different levels of data protection laws to where you are. Where local data regulations require it, we have put in place security measures for the export of personal information from its country of origin and made arrangements with those receiving your personal information, that they will put security measures in place and that your personal information is processed in accordance with EU data protection laws.
Security of your information
The security of your personal information is important to us. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security and any transmission of personal information is at your own risk.
Your rights in relation to your personal information
You have, subject to certain exceptions allowed for by law, the right to access your personal information. If you would like to get access to, review or correct any of your personal information, please email us at dotshomeservices@gmaik.com
We can provide you with a copy of personal information held on our current records at no charge. However, we will not be obliged to provide you with a copy or give you access to your personal information if by doing so we would reveal personal or sensitive information about another person.
If the GDPR applies to the collection, disclosure or use of your personal information, then you are (among other things) also entitled to:
● receive transparent information regarding the processing of your personal information;
● access your personal information, including the right to obtain free of charge a copy of the personal information undergoing processing in a commonly available electronic format;
● rectification of incorrect personal information and completion of incomplete personal information;
● erasure of your personal information, including the “right to be forgotten”;
● restrict the processing of your personal information;
● your personal information being portable and accessible upon request;
● object to the processing of your personal information; and
● if you have consented to the processing of your personal information, you have the right to withdraw that consent.
If you wish to exercise any of the above rights our contact information, you can email us at dotshomeservices@gmail.com
If we have disclosed your personal information to a third party, in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of the updated information.
Retention of your personal information
We will only keep your information for as long as is necessary for the purposes for which you provided it to us. This means that we will keep your personal information for at least as long as we are providing services or selling goods to you. We may keep your personal information for a longer period in order to comply with our legal obligations.
Marketing
We may send you surveys or marketing communications to inform you of new products or services or other information that may be of interest. Third parties with whom we have shared your personal information may send you direct marketing communications.
If you do not want to receive direct marketing communications from either us or a third party, it is easy to opt out. You can send us an email request at dotshomerservices@gmail.com. You will continue to receive transactional or account communications (e.g., confirmation emails and account balance statements).
Forums & other interactive services
Our website may include interactive areas where you or third parties can create, post or store any content, messages, comments, materials or other items (Interactive Areas). Interactive Areas are open to the public and any personal information you post or provide may be viewable by others. We are not responsible for personal information you submit in connection with the Interactive Areas, nor are we responsible for how others might use that information, including sending you unsolicited messages. Interactive Area postings may be retained indefinitely. If at any time you would like to remove a posting, please email us at dotshomeservices@gmail.com]. Keep in mind that removal of a posting from an Interactive Area does not mean that the posting will be deleted from our systems.
Children
We do not intend to solicit or collect personal information from anyone under the age of 18. If you are under 18, you should not use or enter information on our website, including without limitation, any Interactive Areas of our website.
Links
We may link to websites, including those of our third-party content providers and social media sites. Our website may contain social media features such as Facebook “Like” buttons. These features may collect information about your device’s IP address, set cookies or link you to a social media website where you may post personal information. The websites of our third-party providers and social media sites may have different privacy policies and practices from those disclosed here. We assume no responsibility for the policies or practices of such sites and encourage you to become acquainted with them prior to use.
Complaints
If you have questions, complaints or concerns regarding this Privacy Policy, please contact us by writing to us at: dotshomeservices@gmail.com
We treat all complaints about a breach of the privacy laws applicable to you seriously. Someone from DOTS will investigate your complaint and respond to you within a reasonable time. if you are not satisfied with our response, you have the right, depending on the jurisdiction, to make a complaint to the applicable regulator. In Australia, the applicable regulator is the Office of the Australian Information Commissioner. In the European Union, the applicable regulator will be the local regulator in your jurisdiction in Europe.
Changes to this privacy policy
We reserve the right to change the terms of this privacy policy at any time. If there are material changes, we will post a notice of such changes here or on our home page and publish the effective date of the change. We encourage you to review this policy whenever you visit our website.
Contact information
DOTS is the data controller and data processor responsible for your personal information for the purposes of the applicable EU data protection law.
You can contact DOTS by emailing dotshomeservices@gmail.com
Last update: 7/7/2020